Effective Emergency/Crisis Communications

Study methods to improve internal communications, develop ongoing partnerships, and effectively communicate with the public or media during a crisis.

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Course Status Notice – Not Scheduled

We do not have an offering of this course scheduled at this time. Please join our email list to be notified when the next offering is scheduled!

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Course Details

Course Name: Effective Emergency/Crisis Communications
Course Code: EO0109WB25
Date of Most Recent Offering: April 3 & 4, 2025

Date: April 3 & 4, 2025 UPDATE THIS FOR NEXT OFFERING
Time: 8:30 am – 12:00 pm EDT UPDATE THIS FOR NEXT OFFERING

Location: Online Course, Canvas UPDATE THIS FOR NEXT OFFERING
Format: Live, Instructor led UPDATE THIS FOR NEXT OFFERING

Registration Fee: $285.00  UPDATE THIS FOR NEXT OFFERING
Multi Person Discount Fee: $260.00 (per person) ( 2 or more registrants) UPDATE THIS FOR NEXT OFFERING
NJLWO Discount Fee: $142.50 (T, W or VSWS Licenses ONLY) UPDATE THIS FOR NEXT OFFERING

Registration Closes: March 31, 2025 UPDATE THIS FOR NEXT OFFERING

Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to registration@njaes.rutgers.edu.

Course Overview

Every organization needs to plan how to communicate internally and externally in the event of a crisis. In this course, charismatic communication expert Bill Jamison will walk you through a broad range of emergency risk communication principles.

You will receive awareness level training in developing and delivering communications with employees, customers, suppliers, media, and the public at large. Whether you need to prepare to communicate a significant change initiative within your organization, work through a media crisis, or develop key messages to deliver to company stakeholders, this course will prepare you to more effectively communicate during emergencies.

  • Elements of Communication
  • First Impressions
  • Challenges to Effective Communication
  • How Stress/Anxiety/Threat Affect Communication
  • Confirmation Bias
  • Critical Factors in Risk Communications
  • Trigger Words
  • Qualities of a Good Spokesperson
  • Developing a Message

Who Should Attend?

This class is a great source of information for anyone who wants to improve their communication skills and develop strategic partnerships for exchanging information with the public during a crisis. Past participants have included:

  • Construction Inspectors
  • DPW Superintendents
  • Environmental Managers
  • HR Generalists
  • Laboratory Managers
  • Operations Managers
  • Public Works Managers
  • Recycling Supervisors
  • Regulatory Compliance Engineers
  • Senior O & M Technicians
  • Utility Crew Chiefs
  • Water and Wastewater Treatment Operators

Meet Your Instructor

Bill Jamison

Headshot of instructor Bill Jamison

Bill Jamison is a communications consultant and an accomplished public speaker who has been teaching courses through Rutgers University since 2002. He is certified by the Centers for Disease Control (CDC) as a Crisis Emergency Risk Communications trainer and has decades of experience as a communications specialist with the New Jersey Department of Health (NJDOH).

Student Reviews

Most useful part of the course: “Explanation of important elements/factors of communication and application of those in the group breakout session.”

– Past Participant

“Instructor was very knowledgeable about this topic.”

– Past Participant

“[I learned] You must be a trusted source to convey message effectively.”

– Past Participant

Continuing Education Credits

The most recent offering of Effective Emergency/Crisis Communications was approved for 0.6 Rutgers CEUs (6 contact hours) and the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.

The Effective Emergency/Crisis Communications course is approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations.

State of New Jersey map iconNew Jersey

NJ Certified Public Works Managers (CPWM): 6 Management

NJ Certified Recycling Professionals (CRP): 6 Classroom Recertification Credits

NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-090603-30)

NJ Health Officers and Registered Environmental Health Specialists (HO/REHS): Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). Participants who complete this education program will be awarded 6 NJ Public Health Continuing Education Contact Hours (CEs).

NJ Professional Engineers: 6 Continuing Professional Competency (CPC) Credits

Course Requirements and Policies

electronic devices iconTechnology Requirements

This online course will be delivered via Zoom.

Equipment you will need to access this training:

  • Laptop or desktop computers are required for this class.
  • A microphone is required.

 A week before the start date of class, you will receive an email from Judith Joshua with more details on the class.

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A unique email address is required for each registrant to register and access our courses.

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at registration@njaes.rutgers.edu stating that your email address needs to be changed and include:
    • Your full name
    • The shared email address that needs to be changed
    • Your unique email address
    • A phone number where you can be reached if we have any questions

x icon with circle around itCancellations and Substitutions

A $75 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.

Program Questions? We’re Here to Help!

If you have any questions about Effective Emergency/Crisis Communications, please don’t hesitate to reach out to us.

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Program Coordinator: Pamela Springard-Mayer
848-932-7463
pspring@rutgers.edu

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Administrative Assistant: Claudine Oleskin
848-932-7204
coleskin@njaes.rutgers.edu

For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.

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