Introduction to Utility Management

Take this course to improve your speaking, writing and listening skills and excel at leading operational demands as a drinking water and wastewater utility supervisor.

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Course Status Notice – Not Scheduled

We do not have an offering of this course scheduled at this time. Please join our email list to be notified when the next offering is scheduled!

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Course Details

Course Name: Introduction to Utility Management
Course Code: EO0602WA25

Date: July 16, 2024
Time: 8:30 am – 3:30 pm EDT

Location: Online UPDATE THIS FOR NEXT OFFERING
Format: Live, instructor-led UPDATE THIS FOR NEXT OFFERING

Registration Fee: $295 per person UPDATE THIS FOR NEXT OFFERING
Multi Person Discount Fee: $265 per person (Save when you sign up with a colleague!) UPDATE THIS FOR NEXT OFFERING
NJLWO Discount Fee: $147.50 per person (available for T, W, and VSWS license holders only) UPDATE THIS FOR NEXT OFFERING
Registration Closes: July 12, 2024 at 3:00 pm UPDATE THIS FOR NEXT OFFERING

Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to registration@njaes.rutgers.edu.

Course Overview

Today’s water and wastewater utility supervisors are expected to motivate, understand, advise, and lead their teams to new expectations. Supervisors are required to fully understand all technical and compliance obligations while efficiently evaluating staffing, recording progress, and preparing/updating emergency response plans. Proper communication with both peers and subordinates plays a critical role in each of these tasks

This interactive, live instructor-led course will touch on strategies for improving speaking, writing, and listening skills while balancing the day-to-day operational demands that utility supervision requires.

Meet Your Instructor

Daniel “Rick” Pfleiderer

Headshot of instructor Daniel "Rick" Pfleiderer

Rick retired as a Director of Water Resources. He was responsible for a DAF and conventional WTP, lab, reservoirs, watershed, and distribution system. He has a BS in Environmental Science and a MBA in Technology Management.

His career started as an intern at Six Flags NJ and then he worked at a municipal owned WTP. He accepted a job at a privately owned utility with tertiary treatment, collection system, and a distribution system supplied by wells. He then became a Project Manager for one of the largest contract operations in NJ and was responsible for customer service, water treatment, distribution, wastewater treatment, and collection systems. He was promoted several times and became a Division Director responsible for several systems throughout NJ managing union and non-union work forces for municipal and private companies.

He maintains the highest level licenses for water treatment and distribution for New Jersey, South Carolina, Texas, and the Association of Boards of Certification and the second highest for wastewater treatment in New Jersey, South Carolina, and the Association of Boards of Certification. He holds the highest level NJ license for wastewater collection, the second highest level for industrial wastewater treatment, and is also certified in Incident Command Systems (ICS) levels 100, 200, and 700. Rick has been teaching classes at Florida Gateway College as an adjunct professor since 2016 in their Water Resources program and been teaching licensing and CEU classes for the University of Florida TREEO program since 2020.

Student Reviews

“I feel this course is a good prep for state licensing exam.”

– Past Participant

“If you are an operator, course provides very useful information to perform your job.”

– Past Participant

“I will use everything that I learned in my job.”

– Past Participant

Continuing Education Credits

The most recent offering of Introduction to Utility Management was approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.

The Introduction to Utility Management course is approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations.

State of New Jersey map iconNew Jersey

NJ Certified Public Works Managers (CPWM): 5 Technical Contact Hours

NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-022401-30)

Course Requirements and Policies

electronic devices iconTechnology Requirements

This online course will be delivered via Rutgers Canvas learning management system and Zoom.

Equipment you will need to access this training:

  • A laptop or desktop computer is required for this class.
  • Speakers and microphone are not necessary as a call-in option is available.

Once you register with OCPE, you will receive an email from “Rutgers University Canvas” saying, “Click here to finish the registration process,” to create your new account in the Canvas Virtual Platform. If you do not see this message in your inbox, please check your junk/spam folder.

email iconEmail Requirement

A unique email address is required for each registrant to register and access our courses.

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at registration@njaes.rutgers.edu stating that your email address needs to be changed and include:
    • Your full name
    • The shared email address that needs to be changed
    • Your unique email address
    • A phone number where you can be reached if we have any questions

camera iconPhoto ID Requirement

Each registrant will be asked provide a photo of him/herself holding their government-issued photo ID. This is required by credit boards so that you may receive credits for participating in this online course.

  • You will receive a reminder email prior to the start of the class with further instructions. Wait to receive these instructions before you attempt to upload your ID.
  • The photo must be clear enough that we can read your name and verify that the person pictured on the ID is in fact the person holding it.
  • After an OCPE staff member reviews the picture and verifies your identity, you will have access to participate in the course when it begins.

x icon with circle around itCancellations and Substitutions

A $75 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.

Program Questions? We’re Here to Help!

If you have any questions about Advanced Water Operations Licensing Prep, please don’t hesitate to reach out to us.

Headshot of Rutgers Assistant Director Carol Broccoli

Assistant Director: Carol Broccoli
848-932-7207
carolbr@njaes.rutgers.edu

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Administrative Assistant: Claudine Oleskin
848-932-7204
coleskin@njaes.rutgers.edu

For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.

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