Introduction to Utility Management

Main Content

Take this course to improve your speaking, writing and listening skills and excel at leading operational demands as a drinking water and wastewater utility supervisor.

Group of three water and wastewater supervisors talking and overlooking a water treatment system.

Course Status Notice – Not Scheduled

We do not have an offering of this course scheduled at this time. Please join our email list to be notified when the next offering is scheduled!

Jump to: Overview | Instructor | Reviews | CE Credits | Contact Us | Related Courses | Join Email List

Register Now

Pay with Credit Card:

Pay with Check, PO, or Money Order:

Course Details

Course Name: Introduction to Utility Management
Course Code: EO0602WA26
Date of Most Recent Offering: November 13, 2025

Date: November 13, 2025
Time: 8:30 am – 3:30 pm EST

Location: Online
Format: Live, instructor-led

Registration Fee: $295 per person
Multi Person Discount Fee: $265 per person (Save when you sign up with a colleague!)
NJLWO Discount Fee: $147.50 per person (available for T, W, and VSWS license holders only)

Registration Closes: November 10, 2025

Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to registration@njaes.rutgers.edu.

Course Overview

Today’s water and wastewater utility supervisors are expected to motivate, understand, advise, and lead their teams to new expectations. Supervisors are required to fully understand all technical and compliance obligations while efficiently evaluating staffing, recording progress, and preparing/updating emergency response plans. Proper communication with both peers and subordinates plays a critical role in each of these tasks.

This interactive, live instructor-led course will touch on strategies for improving speaking, writing, and listening skills while balancing the day-to-day operational demands that utility supervision requires.

Who Should Attend?

This class is a great source of information for anyone responsible for supervising and overseeing the staff and operations of a water or wastewater utility. Past participants have included:

  • Water Operators
  • Distribution Supervisor
  • Utilities Superintendent
  • Project Manager
  • Principal Engineer
  • Project Engineer
  • VP of Operations
  • Production Supervisor
  • Water Utility Technician
  • Sewer Division Chief

Meet Your Instructor

Daniel “Rick” Pfleiderer

Headshot of instructor Daniel "Rick" Pfleiderer

Rick retired as a Director of Water Resources. He was responsible for a DAF and conventional WTP, lab, reservoirs, watershed, and distribution system. He has a BS in Environmental Science and a MBA in Technology Management.

His career started as an intern at Six Flags NJ and then he worked at a municipal owned WTP. He accepted a job at a privately owned utility with tertiary treatment, collection system, and a distribution system supplied by wells. He then became a Project Manager for one of the largest contract operations in NJ and was responsible for customer service, water treatment, distribution, wastewater treatment, and collection systems. He was promoted several times and became a Division Director responsible for several systems throughout NJ managing union and non-union work forces for municipal and private companies.

He maintains the highest level licenses for water treatment and distribution for New Jersey, South Carolina, Texas, and the Association of Boards of Certification and the second highest for wastewater treatment in New Jersey, South Carolina, and the Association of Boards of Certification. He holds the highest level NJ license for wastewater collection, the second highest level for industrial wastewater treatment, and is also certified in Incident Command Systems (ICS) levels 100, 200, and 700. Rick has been teaching classes at Florida Gateway College as an adjunct professor since 2016 in their Water Resources program and been teaching licensing and CEU classes for the University of Florida TREEO program since 2020.

Student Reviews

[Most useful was learning] “how to bring a team of employees together and work efficiently. [I will share]
with my coworkers what it takes to be a consistent good operator.”

– Paul Osborne, Veolia

Water Treatment Operator

“Excellent. All content was appropriate.”

– Daniel Force

VSWS Operator

“This class was very useful for supervisors and non supervisors. The conversations from the class very interesting and informative.”

– Richard Erving, Veolia

Lead Operator

Continuing Education Credits

The most recent offering of Introduction to Utility Management was approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.

The Introduction to Utility Management course is approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations.

State of New Jersey map iconNew Jersey

NJ Certified Public Works Managers (CPWM): 5 Technical Contact Hours

NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-022401-30)

Course Requirements and Policies

Meals

No meals will be provided at this course.

electronic devices iconTechnology Requirements

This online course will be delivered via Zoom.

Equipment you will need to access this training:

  • Laptop or desktop computers are required for this class.
  • A microphone is required.

 A week before the start date of class, you will receive an email with more details on the class.

email iconEmail Requirement

A unique email address is required for each registrant to register and access our courses.

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at registration@njaes.rutgers.edu stating that your email address needs to be changed and include:
    • Your full name
    • The shared email address that needs to be changed
    • Your unique email address
    • A phone number where you can be reached if we have any questions

x icon with circle around itCancellations and Substitutions

A $75 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.

Program Questions? We’re Here to Help!

If you have any questions about Advanced Water Operations Licensing Prep, please don’t hesitate to reach out to us.

Headshot of Judith Joshua, administrative assistant

Program Coordinator: Judith Joshua
848-932-7483 
judith.joshua@rutgers.edu

For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.

Man holding up glass of water at water treatment plant

Drinking Water Operator Review Course

Filling Glass from tap with Drinkable Water

Safe Drinking Water Act Regulatory Update

Two workers examining equipment at industrial water treatment plant

Introduction to Drinking Water

white envelope icon with @ sign representing email

Join Our Email List!