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Course Details
Course Name: Introduction to Utility Management
Course Code: EO0602WA26
Date: November 13, 2025
Time: 8:30 am – 3:30 pm EST
Location: Online
Format: Live, instructor-led
Registration Fee: $295 per person
Multi Person Discount Fee: $265 per person (Save when you sign up with a colleague!)
NJLWO Discount Fee: $147.50 per person (available for T, W, and VSWS license holders only)
Registration Closes: November 10, 2025
Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to registration@njaes.rutgers.edu.
Course Overview
Today’s water and wastewater utility supervisors are expected to motivate, understand, advise, and lead their teams to new expectations. Supervisors are required to fully understand all technical and compliance obligations while efficiently evaluating staffing, recording progress, and preparing/updating emergency response plans. Proper communication with both peers and subordinates plays a critical role in each of these tasks.
This interactive, live instructor-led course will touch on strategies for improving speaking, writing, and listening skills while balancing the day-to-day operational demands that utility supervision requires.
Who Should Attend?
This class is a great source of information for anyone responsible for supervising and overseeing the staff and operations of a water or wastewater utility. Past participants have included:
- Water Operators
- Distribution Supervisor
- Utilities Superintendent
- Project Manager
- Principal Engineer
- Project Engineer
- VP of Operations
- Production Supervisor
- Water Utility Technician
- Sewer Division Chief
Meet Your Instructor
Daniel “Rick” Pfleiderer
Rick retired as a Director of Water Resources. He was responsible for a DAF and conventional WTP, lab, reservoirs, watershed, and distribution system. He has a BS in Environmental Science and a MBA in Technology Management.
His career started as an intern at Six Flags NJ and then he worked at a municipal owned WTP. He accepted a job at a privately owned utility with tertiary treatment, collection system, and a distribution system supplied by wells. He then became a Project Manager for one of the largest contract operations in NJ and was responsible for customer service, water treatment, distribution, wastewater treatment, and collection systems. He was promoted several times and became a Division Director responsible for several systems throughout NJ managing union and non-union work forces for municipal and private companies.
He maintains the highest level licenses for water treatment and distribution for New Jersey, South Carolina, Texas, and the Association of Boards of Certification and the second highest for wastewater treatment in New Jersey, South Carolina, and the Association of Boards of Certification. He holds the highest level NJ license for wastewater collection, the second highest level for industrial wastewater treatment, and is also certified in Incident Command Systems (ICS) levels 100, 200, and 700. Rick has been teaching classes at Florida Gateway College as an adjunct professor since 2016 in their Water Resources program and been teaching licensing and CEU classes for the University of Florida TREEO program since 2020.
Student Reviews
[Most useful was learning] “how to bring a team of employees together and work efficiently. [I will share]
with my coworkers what it takes to be a consistent good operator.”
– Paul Osborne, Veolia
Water Treatment Operator“Excellent. All content was appropriate.”
– Daniel Force
VSWS Operator“This class was very useful for supervisors and non supervisors. The conversations from the class very interesting and informative.”
– Richard Erving, Veolia
Lead OperatorContinuing Education Credits
The Introduction to Utility Management course is approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations.
New Jersey
NJ Certified Public Works Managers (CPWM): 5 Technical Contact Hours
NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-022401-30)
Course Requirements and Policies
Technology Requirements
This online course will be delivered via Zoom.
Equipment you will need to access this training:
- Laptop or desktop computers are required for this class.
- A microphone is required.
A week before the start date of class, you will receive an email with more details on the class.
Email Requirement
A unique email address is required for each registrant to register and access our courses.
- If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
- If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at registration@njaes.rutgers.edu stating that your email address needs to be changed and include:
- Your full name
- The shared email address that needs to be changed
- Your unique email address
- A phone number where you can be reached if we have any questions
Cancellations and Substitutions
A $75 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.
Program Questions? We’re Here to Help!
If you have any questions about Advanced Water Operations Licensing Prep, please don’t hesitate to reach out to us.
Administrative Assistant: Judith Joshua
848-932-7483
judith.joshua@rutgers.edu
For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.
