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Course Status: Not Currently Scheduled
We do not have an offering of this course scheduled at this time. Please join our email list to be notified when the next offering is scheduled!
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Course Overview
This course will introduce you to the elements needed to develop or refresh your writing skills and provide some great tips on how to communicate with style.
Featured Topics
- Determining the Purpose of the Document/Knowing Your Audience
- Phrases to Avoid in Business Writing (Jargon, Clichés, and Meaningless Words)
- Communicating Difficult News
- Organizing a Document – Content Strategies and Formatting
- Clarity, Conciseness, Punctuation, and Proofreading
- Communicating Electronically
- And More!
Who Should Attend?
Effective writing and strong communication skills are essential in the workplace, no matter what your occupation. Past participants have included:
- Building Maintenance Managers
- Certified Public Works Managers
- Certified Recycling Professionals
- Directors of EHS and Security
- Industrial Wastewater Treatment Operators
- Licensed Water Operators
- Operations Mechanics
- Operations Supervisors
- Project Managers
- Safety Coordinators
- Utilities Foremen
- Water Superintendents
Meet Your Instructor
Sharon Kinsey, Rutgers University

Sharon Kinsey has more than 25 years of professional work experience and is currently an Associate Professor in the Department of 4-H Youth Development at Rutgers University, where she leads a local 4-H youth development program in Camden County. She began her career as an agricultural journalist, putting to work her bachelor’s degree in journalism. She also hold a master’s degree in strategic communication and leadership, and she is working to complete her doctorate in global studies in education. She has taught this course for OCPE since 2005.
Student Reviews
Most useful part of the course: “Stressing the need to become more concise. I’m often too wordy.”
– Past Participant
“Engaging the class from the beginning to the end.”
– Past Participant
Most useful part of the course: “Monroe Motivated Sequence. Will use it when preparing Appropriations for Expenditure to replace assets that need replacement.”
– Past Participant
Continuing Education Credits
The most recent offering of Writing Skills for Utility and Operations Personnel was approved for the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.
New Jersey
NJ Certified Public Works Managers (CPWM): 6 Management Contact Hours
NJ Certified Recycling Professionals (CRP): 6 Classroom Credits
NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-050601-30)
NJ Health Officers and Registered Environmental Health Specialists (HO/REHS): Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). Participants who complete this course will be awarded 6.0 CEs.
Pennsylvania
PA Drinking Water and Wastewater Operators: 6 Recert Hours
Program Questions? We’re Here to Help!
If you have any questions about Writing Skills for Utility and Operations Personnel, please don’t hesitate to reach out to us.

Assistant Director: Carol Broccoli
848-932-7207
carolbr@njaes.rutgers.edu

Administrative Assistant: Claudine Oleskin
848-932-7204
coleskin@njaes.rutgers.edu
For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.