Workplace Problem Solving

Become one of those folks who always seems to have an idea for a plan to solve the problem and get things back on track!

Main Content

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Course Status: Not Currently Scheduled

We do not have an offering of this course scheduled at this time. Please join our email list to be notified when the next offering is scheduled!

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Course Details

Course Name: Workplace Problem Solving
Course Code: EO0133WB22

Date: February 23 & 24, 2022 (Participants must attend both days of the class.)
Time: 8:30 am – 12:00 pm EST

Location: Online
Format: Live, instructor-led

Registration Fee: TBD
Multi Person Discount Fee: TBD (Save when you sign up with a colleague!)

Registration Closes: TBD

Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to registration@njaes.rutgers.edu.

Course Overview

It is no secret – the world of the workplace is one of constant change, increasing demands, and decreasing amounts of time to deal with it all. Identifying issues before they grow into problems is a key skill that everyone needs to have in their wheelhouse. Join long time OCPE instructor Terry Tomsky to learn what you need to sharpen your problem solving skills. Everyone can benefit from having a strong base in problem solving – at work, at home, and at play!

  • What is Problem Solving?
  • Observations and Trends – what is it you need to see?
  • Defining a Problem with Clarity – what is the problem?
  • Identifying Possible Causes – including root cause analysis
  • Determining the Best Choices – how should we proceed and why?
  • Test and Retry – the first solution is not always the correct solution

Who Should Attend?

This class is a great source of information for anyone who wants to improve their problem solving skills to address challenges that arise in the workplace. Past participants have included:

  • Boiler Engineers
  • Certified Public Works Managers
  • Code Enforcement Officers
  • Construction Inspectors
  • Foremen
  • Health Officers
  • Lines & Meters Technicians
  • Operations Managers
  • Plant Supervisors
  • Senior O & M Technicians
  • Sewer Utility Directors
  • Shift Leaders
  • Site Managers
  • Wastewater Superintendents
  • Water Treatment Supervisors
  • Water Utility Coordinators

Meet Your Instructor

Terry Tomsky

Headshot of instructor Terry Tomsky

Terry has served as one of OCPE’s most valued and popular instructors for over thirty years. While employed as a Senior Leadership and Mechanical Trainer for PSE&G’s Production Training Center, he crafted a parallel training career with the New Jersey Agricultural Experiment Station (NJAES)/Rutgers University Office of Continuing Professional Education (OCPE). Teaching programs in topics ranging from workplace safety to motor controls, O & M of pumps, blueprint reading – and an extremely popular Management Skills for Supervisors workshop – Terry’s courses provide useful, timely real-world information that resonates and stays with attendees.

Student Reviews

“[I learned] Different tools and methods to identify and analyze an issue and form a solution.”

– Past Participant

Most useful part of the course: “Explaining how to formalize an intuitive process in order to create substantive change.”

– Past Participant

On instructor Terry Tomsky: “Always great and informative.”

– Past Participant

Continuing Education Credits

The most recent offering of Workplace Problem Solving was approved for the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.

The Workplace Problem Solving course is approved for 0.6 Rutgers CEUs, as well as the following credits from professional organizations.

State of New Jersey map iconNew Jersey

NJ Certified Public Works Managers (CPWM): Pending

NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-071802-30)

NJ Health Officers and Registered Environmental Health Specialists (HO/REHS): Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). Participants who complete this course will be awarded 6.0 CEs.

Course Requirements and Policies

electronic devices iconTechnology Requirements

This online course will be facilitated on the Canvas Virtual Platform. It is recommended that you access the course using a computer (desktop or laptop) with a high-speed internet connection. A built-in laptop microphone or external microphone can be used. You also have the option to call in to hear the live class. Webcams are optional. Kindly note that this training is best viewed using the Chrome web browser. Tablets can also be used. If you plan to access the course using a mobile device, you should download the Canvas app. Please review this link for information: https://community.canvaslms.com/docs/DOC-10567.

Once you register with OCPE, you will receive an email from “Rutgers University Canvas” saying, “Click here to finish the registration process,” to create your new account in the Canvas Virtual Platform. The course shell will not open until a week before the start date of class. You will receive an email from Claudine Oleskin with directions and more details for the class.

email iconEmail Requirement

A unique email address is required for each registrant to register and access our courses.

  • If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
  • If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at registration@njaes.rutgers.edu stating that your email address needs to be changed and include:
    • Your full name
    • The shared email address that needs to be changed
    • Your unique email address
    • A phone number where you can be reached if we have any questions

camera iconPhoto ID Requirement

Each registrant will be asked provide a photo of him/herself holding their government-issued photo ID. This is required by credit boards so that you may receive credits for participating in this online course.

  • You will receive a reminder email prior to the start of the class with further instructions. Wait to receive these instructions before you attempt to upload your ID.
  • The photo must be clear enough that we can read your name and verify that the person pictured on the ID is in fact the person holding it.
  • The photo must be clear enough that we can read your name and verify that the person pictured on the ID is in fact the person holding it.
  • After an OCPE staff member reviews the picture and verifies your identity, you will have access to participate in the course when it begins.

x icon with circle around itCancellations and Substitutions

A $100 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.

Program Questions? We’re Here to Help!

If you have any questions about Workplace Problem Solving, please don’t hesitate to reach out to us.

Headshot of Rutgers Assistant Director Carol Broccoli

Assistant Director: Carol Broccoli
848-932-7207
carolbr@njaes.rutgers.edu

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Administrative Assistant: Claudine Oleskin
848-932-7204
coleskin@njaes.rutgers.edu

For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.

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