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Course Name: Workplace Problem Solving
Course Code: EO0133WA23
Date: February 28 & March 1, 2023 (Participants must attend both days of the class.)
Time: 8:30 am – 12:00 pm EST
Format: Live, instructor-led
Registration Fee: $245 per person
Multi Person Discount Fee: $199 per person (Save when you sign up with a colleague!)
NJLWO Discount Fee: $127.50 per person (available for T, W, and VSWS license holders only)
Registration Closes: February 24, 2023 at 3:00 pm EST
Paying with a check, money order, or purchase order?
Payments should be made out to: Rutgers, The State University of New Jersey
Checks and money orders should be mailed to: Office of Continuing Professional Education, Attn: Registration Dept., 102 Ryders Ln, New Brunswick, NJ 08901-8519
Purchase Orders can be mailed to the address above or electronically sent to firstname.lastname@example.org.
It is no secret – the world of the workplace is one of constant change, increasing demands, and decreasing amounts of time to deal with it all. Identifying issues before they grow into problems is a key skill that everyone needs to have in their wheelhouse. Join long time OCPE instructor Terry Tomsky to learn what you need to sharpen your problem solving skills. Everyone can benefit from having a strong base in problem solving – at work, at home, and at play!
- What is Problem Solving?
- Observations and Trends – what is it you need to see?
- Defining a Problem with Clarity – what is the problem?
- Identifying Possible Causes – including root cause analysis
- Determining the Best Choices – how should we proceed and why?
- Test and Retry – the first solution is not always the correct solution
Who Should Attend?
This class is a great source of information for anyone who wants to improve their problem solving skills to address challenges that arise in the workplace. Past participants have included:
- Boiler Engineers
- Certified Public Works Managers
- Code Enforcement Officers
- Construction Inspectors
- Health Officers
- Lines & Meters Technicians
- Operations Managers
- Plant Supervisors
- Senior O & M Technicians
- Sewer Utility Directors
- Shift Leaders
- Site Managers
- Wastewater Superintendents
- Water Treatment Supervisors
- Water Utility Coordinators
Meet Your Instructor
Terry has served as one of OCPE’s most valued and popular instructors for over thirty years. While employed as a Senior Leadership and Mechanical Trainer for PSE&G’s Production Training Center, he crafted a parallel training career with the New Jersey Agricultural Experiment Station (NJAES)/Rutgers University Office of Continuing Professional Education (OCPE). Teaching programs in topics ranging from workplace safety to motor controls, O & M of pumps, blueprint reading – and an extremely popular Management Skills for Supervisors workshop – Terry’s courses provide useful, timely real-world information that resonates and stays with attendees.
“[I learned] Different tools and methods to identify and analyze an issue and form a solution.”
– Past Participant
Most useful part of the course: “Explaining how to formalize an intuitive process in order to create substantive change.”
– Past Participant
On instructor Terry Tomsky: “Always great and informative.”
– Past Participant
Continuing Education Credits
The Workplace Problem Solving course is approved for 0.6 Rutgers CEUs, as well as the following credits from professional organizations.
NJ Certified Public Works Managers (CPWM): Pending
NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-071802-30)
NJ Health Officers and Registered Environmental Health Specialists (HO/REHS): Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). CEs for Workplace Problem Solving are still pending.
Course Requirements and Policies
This online course will be delivered via Rutgers Canvas learning management system and Zoom.
Equipment you will need to access this training:
- Laptop or desktop computers are required for this class.
- Speakers and microphone are not necessary as a call-in option is available.
Once you register with OCPE, you will receive an email from “Rutgers University Canvas” saying, “Click here to finish the registration process,” to create your new account in the Canvas Virtual Platform. If you do not see this message in your inbox, please check your junk/spam folder. The course shell will not open until a week before the start date of class. You will receive an email from Claudine Oleskin with directions and more details for the class.
A unique email address is required for each registrant to register and access our courses.
- If this is your first time registering with us, please provide your own unique email address when registering; do not provide an email address that you share with co-workers.
- If you have previously taken classes with us and have used an email address that you share with your co-workers or supervisor, your account must be updated with a unique email address. To do this, please send an email to us at email@example.com stating that your email address needs to be changed and include:
- Your full name
- The shared email address that needs to be changed
- Your unique email address
- A phone number where you can be reached if we have any questions
Photo ID Requirement
Each registrant will be asked provide a photo of him/herself holding their government-issued photo ID. This is required by credit boards so that you may receive credits for participating in this online course.
- You will receive a reminder email prior to the start of the class with further instructions. Wait to receive these instructions before you attempt to upload your ID.
- The photo must be clear enough that we can read your name and verify that the person pictured on the ID is in fact the person holding it.
- After an OCPE staff member reviews the picture and verifies your identity, you will have access to participate in the course when it begins.
Cancellations and Substitutions
A $75 cancellation fee applies for this course. Substitutions are permitted. View our cancellation policy.
For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email firstname.lastname@example.org.