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Course Details
Course Name: Workplace Problem Solving
Course Code: EO0133CB25
Date of Most Recent Offering: May 20, 2025 (Cancelled)
Course Overview
It is no secret – the world of the workplace is one of constant change, increasing demands, and decreasing amounts of time to deal with it all. Identifying issues before they grow into problems is a key skill that everyone needs to have in their wheelhouse. Join long time OCPE instructor Terry Tomsky to learn what you need to sharpen your problem solving skills. Everyone can benefit from having a strong base in problem solving – at work, at home, and at play!
Featured Topics
- What is Problem Solving?
- Observations and Trends – what is it you need to see?
- Defining a Problem with Clarity – what is the problem?
- Identifying Possible Causes – including root cause analysis
- Determining the Best Choices – how should we proceed and why?
- Test and Retry – the first solution is not always the correct solution
Who Should Attend?
This class is a great source of information for anyone who wants to improve their problem solving skills to address challenges that arise in the workplace. Past participants have included:
- Boiler Engineers
- Certified Public Works Managers
- Code Enforcement Officers
- Construction Inspectors
- Foremen
- Health Officers
- Lines & Meters Technicians
- Operations Managers
- Plant Supervisors
- Senior O & M Technicians
- Sewer Utility Directors
- Shift Leaders
- Site Managers
- Wastewater Superintendents
- Water Treatment Supervisors
- Water Utility Coordinators
Meet Your Instructor
Terry Tomsky

Terry has served as one of OCPE’s most valued and popular instructors for more than thirty years. While employed as a Senior Leadership and Mechanical Trainer for PSE&G’s Production Training Center, he crafted a parallel training career with the New Jersey Agricultural Experiment Station (NJAES)/Rutgers University Office of Continuing Professional Education (OCPE). Teaching programs in topics ranging from workplace safety to motor controls, O & M of pumps, blueprint reading – and an extremely popular Management Skills for Supervisors workshop – Terry’s courses provide useful, timely real-world information that resonates and stays with attendees.
Student Reviews
“[I learned] Different tools and methods to identify and analyze an issue and form a solution.”
– Past Participant
Most useful part of the course: “Explaining how to formalize an intuitive process in order to create substantive change.”
– Past Participant
On instructor Terry Tomsky: “Always great and informative.”
– Past Participant
Continuing Education Credits
The most recent offering of Workplace Problem Solving was approved for 0.6 Rutgers CEUs (6 contact hours), as well as the following credits from professional organizations. We will reapply for similar credits the next time the course runs, but we cannot guarantee credit approval for future offerings.
New Jersey
NJ Certified Public Works Managers (CPWM): 6 Management Contact Hours
NJ Drinking Water and Wastewater Operators: 6 TCHs (Approval #01-071802-30)
NJ Health Officers and Registered Environmental Health Specialists (HO/REHS): Rutgers University, NJAES, Office of Continuing Professional Education has been approved by the New Jersey Department of Health as a provider of NJ Public Health Continuing Education Contact Hours (CEs). Participants who complete this education program will be awarded 5.50 NJ Public Health Continuing Education Contact Hours (CEs).
Program Questions? We’re Here to Help!
If you have any questions about Workplace Problem Solving, please don’t hesitate to reach out to us.

Administrative Assistant: Judith Joshua
848-932-7483
judith.joshua@rutgers.edu
For registration assistance, please contact our Registration Department at 848-932-9271, option 2 or email registration@njaes.rutgers.edu.