Take your selling skills to the next level and increase customer satisfaction through SPIN.  Developed by Neil Rakham (after analyzing tens of thousands of sales interactions requiring multiple calls to close), the most successful transactions were achieved by using four types of questions in sequence:

• Situation
• Problem
• Implication
• Needs-Payoff

This workshop will introduce the SPIN Selling methodology and how to utilize it to your advantage. 

Date: October 10, 2024 | Time: 1:00-2:00pm EDT

Have you ever been told you’re too assertive? Not assertive enough? Tired of walking that tight rope?

In this workshop, you will learn how to balance your assertiveness to create the perception you want, build and maintain your professional relationships and achieve the outcomes you want AND to leverage emotional intelligence components to assess and balance your assertiveness for different situations.

Date: October 17, 2024 | Time: 1:00-2:00pm EDT

To stay in business, a company must provide a product or service that is Unique, Perceived, and holds Value. They must also build trust within their customers and clients that is based on three major factors—Character, Communication and Capability. This is a prime opportunity for ethical leadership to present itself and show their clients, customers, and employees how essential the company is.

This workshop is designed to provide participants with the foundational skillset needed to increase value realization, lower risk, and build a competitive advantage within their industry.

Date: October 24, 2024 | Time: 1:00-2:00pm EDT

The CDC estimates that disabilities affect one in four people living in the United States. Many of these disabilities are non- apparent or “invisible”, including physical, emotional, cognitive and sensory disabilities. In this diverse world of abilities, it is imperative that inclusive practices are applied by everyone. This course will explore how to create an inclusive culture for all.

Date: October 31, 2024 | Time: 1:00-2:00pm EDT

When you hear the term “networking” what’s your reaction? Dread? Fear? Avoidance? Networking is a topic that prompts a variety of reactions…most of them not positive. And yet, we frequently hear that networking is one of the keys to a successful career.

Develop an approach to networking that WORKS! In this workshop, you’ll discover how to develop a customized networking plan, activate and cultivate the plan, and even turn networking into an enjoyable activity. Partake in activities that build your networking confidence and learn pro tips learned from leading professionals.

Date: November 7, 2024 | Time: 1:00-2:00pm EST

Storytelling is an age-old pastime enjoyed by everyone! Within the context of public speaking, effective storytelling is a powerful way to relay key messages memorably. This interactive discussion will focus on how a speaker can offer audiences prepared stories that engage listeners and ensure that they will remember messages long after the presentation has concluded.

Date: November 14, 2024 | Time: 1:00-2:00pm EST

Are you new to Project Management? Have you been given a project to manage, but have no idea where to start? This engaging 1-hour workshop will give you a basic understanding of project management concepts and some practical tips to get started. Topics include:

• The project lifecycle and why it’s important.
• Basics of project management processes and knowledge areas, and why it’s important they are integrated throughout the project lifecycle.
• Balancing the “triple constraints” of scope, time, and cost to ensure project quality. Concepts shared are grounded in the practices of the Project Management Institute® (PMI®).

Date: July 11, 2024 | Time: 1:00-2:00pm EDT

This workshop explores the importance of effectively providing supportive and corrective feedback. Discussion points include most common scenarios for providing feedback, specific aspects to consider for evaluation when providing feedback, a suggested approach to providing feedback supportively, the importance of follow-up after giving feedback, and how to follow-up after giving feedback. By the end of this session, participants will have a better understanding of how to provide feedback supportively, along with the importance of follow-up after initial feedback has been provided.

Date: July 18, 2024 | Time: 1:00-2:00pm EDT

In this transformative workshop, we invite you to harness the energy of anxiety and transform it into positive action. Anxiety can be a powerful force, often overwhelming and paralyzing, but it also holds potential for growth and change. Instead of allowing anxiety to control us, we can learn to channel its energy towards constructive endeavors and personal empowerment. This workshop offers a safe and supportive space to explore the relationship between anxiety and action.

Date: July 25, 2024 | Time: 1:00-2:00pm EDT

In today’s landscape, the role of diversity and inclusion as fundamental pillars of success is undeniable, making allyship an essential practice in modern workplaces. This workshop is designed for organizations striving to cultivate an environment where each individual is valued and feels empowered to be their authentic self. This training facilitates the development of an understanding, respectful, and acceptive workplace culture, which is vital for both the personal development of employees and the collective success of the organization.

Date: August 1, 2024 | Time: 1:00-2:00pm EDT

We all want to communicate in a way that will result in understanding and collaboration, but whether we are aware of it or not, our unconscious biases often get in the way of healthy interactions with others.

In this one-hour session, you’ll learn about differences stemming from the twelve domains of culture which will help to expand your cultural perspective-taking, thereby increasing the knowledge and motivation to find new ways to communicate with your diverse team.

Last Held: July 12, 2023 | Time: 1:00-2:00pm

Take ownership of your personal and professional development in this one-hour workshop! This course is designed to help participants build resilience and develop a strong sense of self-leadership to overcome adversity and bounce back from setbacks. Participants will learn practical techniques for cultivating a growth mindset, managing stress, and building resilience.

Last Held: July 19, 2023 | Time: 1:00-2:00pm

You don’t have to be an artist, poet, inventor, or scientist to be creative or demonstrate “out-of-the-box” thinking. Creative and innovative thinking is a quality that many businesses and organizations highly value and generously reward and we are all capable of it!

In this one hour workshop, learn how to unleash your innovative and creative potential and overcome the mental roadblocks established by years of old-fashioned traditional thinking.

Last Held: July 26, 2023 | Time: 1:00-2:00pm

We all must make decisions both business and personal, but how do you know if you’re making the right decision? In this course, you’ll receive helpful resources and learn an organized method to review facts and identify clear objectives to help you make strong decisions so you can solve problems, enhance productivity, and enjoy positive outcomes.

Last Held: August 2, 2023 | Time: 1:00-2:00pm

Do you always feel like you are at the mercy of colleagues, peers, friends, or family? Do you spend time and energy doing what others want you to do instead of what you want to do? Boundaries are important for healthy interactions but for many of us, it is difficult to establish, communicate, and maintain them. This course can help! You’ll learn why boundaries are important for maintaining healthy relationships, how to set clear boundaries, and how to communicate those boundaries effectively.

Last Held: August 9, 2023 | Time: 1:00-2:00pm

More than 135 documented studies indicate that listening is a top skill needed for your personal and business success. Yet, less than 2% of the American population has had any formal education regarding the art of listening. In the Rutgers OCPE Lunch and Learn Series The Art of Listening online course, popular instructor John Eric Jacobsen will teach you skills that you can immediately implement to improve your listening skills.

Last Held: February 1, 2024 | Time: 1:00-2:00pm

No matter your position in any organization, the key to professional success is the ability to work with others.  You need to build and maintain relationships with your boss, peers, and direct reports to be effective in your position and to achieve positive results regarding your career. In “Managing Up, Down and Across” participants will learn why this skill is critical in navigating the corporate environment in addition to practical knowledge to incorporate it daily to set yourself up for success.

Last Held: February 8, 2024 | Time: 1:00-2:00pm

Outlook is constantly evolving. This workshop will review familiar options, share tips and techniques to increase efficiency in performing routine tasks, and introduce users to some of the newer features Outlook has to offer. Class participants will improve their ability to view, search and organize messages, as well as learn some of the “gotchas” of message formatting and read receipts. You will also be shown pitfalls of message recall and much more.

Last Held: February 15, 2024 | Time: 1:00-2:00pm

Stress has a significant link to every problem we encounter professionally and personally. Stress is linked to many health problems, including insomnia, headaches, anxiety, absentmindedness, reduced productivity, excessive worry, lack of concentration, etc. This program is a must for anyone desiring to eliminate the harmful side effects of stress. Learn practical strategies for stress reduction, including mindfulness, time management, and resilience-building techniques. Engage in real-world scenarios and group discussions to master stress management in both professional and personal spheres.

Last Held: February 22, 2024 | Time: 1:00-2:00pm

You have to execute, yet if you only spend time on the operations, how will you grow your team?  How will you meet the strategic needs of the organization?  It’s time to flex your strategic thinking muscles.  In this session, practice how to shift from tactical to strategic and vice versa to meet the needs of the organization.  Focus on the right things and the right time to create a powerful forward momentum for your team and the organization.

Last Held: February 29, 2024 | Time: 1:00-2:00pm

The cornerstone of personal and professional success is self-leadership. This course is designed to empower individuals with the skills, mindset, and strategies needed to unleash their potential, cultivate resilience, and achieve personal excellence. Participants will explore various concepts of self: leadership, awareness, and management to enhance their decision-making, goal-setting, and overall effectiveness in both professional and personal realms.

Last Held: March 7, 2024 | Time: 1:00-2:00pm