Positive Responses to Negative Behavior: Employee Training Course
In this workshop, presenter Francine Kaplan will help you identify negative workplace behaviors and learn how to improve them to be a better team player and colleague for your organization. The course outlines common conflicts and defines stressors in the workplace. Attendees also learn and practice techniques to deal with stress and conflict. The importance of essential workplace communication skills is also discussed.
About Francine Kaplan, Workplace Communication Trainer
Francine Kaplan’s background includes working within the child welfare system of New Jersey, acting as an independent healthcare advocate, and working as a professional mediator in divorce proceedings. Through these roles, she has honed her interpersonal skills and shares her expertise in effective communication with students who attend her classes. She also has extensive experience in bridging communication gaps between different groups in order to ensure productive work environments. During the 20 years in which she worked as a healthcare advocate, she proactively interacted with physicians, facilities, and agencies to ensure that the highest level of care was continuously delivered and brings this background to her customer service training classes.
Francine earned Bachelor of Arts degrees in Early Childhood Education and Communications from Hunter College, as well as a Juris Doctor degree from Rutgers Law School.
In addition to leading customer service training, Francine also presents courses on topics including Effective Communication, Giving and Receiving Feedback, Time Management, Conflict Resolution, and more. Video previews of her courses on Customer Service Skills and Respect in the Workplace are available on our website.
Interested in Bringing This Interpersonal Skills Training to Your Organization?
The full, in-depth version of this course can be customized to suit the needs and initiatives of any organization.
To find out how to bring this topic and instructor — or any of our other staff training courses — to your company, please request a free consultation or contact us:
Sharon Gutterman, Senior Program Coordinator