Expectation-Shattering Customer Service Video Preview with John Jacobsen

Main Content

Shatter Expectations and Revive Great Customer Service at Your Organization

In these days of self-checkout, automated phone messages, and generic mass email campaigns, it may seem like good customer service is an antiquated concept, but it is still a critical aspect of every successful business. In this virtual preview of our Expectation-Shattering Customer Service training program, you’ll be introduced to several of the key topics covered in this course, including the importance of focusing on customer experience, creating a culture of service in your organization, the difference between satisfying a customer and exceeding a customer’s expectations, and approaching customer interactions from a relationship-oriented mindset rather than a task-oriented mindset. By participating in the full course, staff members will gain the tools needed to convert basic customers into loyal fans and brand ambassadors.

---

About John Jacobsen, Customer Experience Expert

John Eric Jacobsen has consulted for more than 1,500 companies and addressed more than 1,000,000 people in workshops and seminars throughout the United States, including our government. John is recognized as one of America’s preeminent, leading authorities in the area of soft-skills training. He draws upon his past experience working for Disney to inform the content for this course, which is just one of the many topics John teaches.

---